Shipping policy

Shipping Policy

Order Processing

  • All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or public holidays.
  • During periods of high order volume, processing and shipping may experience slight delays. If there is a significant delay, we will contact you via email or phone.

Quality Inspection Before Dispatch

  • Every fountain pen is carefully inspected before dispatch to ensure proper nib alignment, filling mechanism functionality, and overall product quality.
  • Products are securely packed to help prevent damage during transit.

Shipping Rates & Delivery Estimates

  • Shipping charges are calculated and displayed at checkout.
  • Standard delivery across India usually takes 3–7 business days after dispatch.
  • In rare cases, delivery may take up to 10-15 days due to courier delays, remote locations, weather conditions, festivals, or other unforeseen circumstances.
  • If you require urgent delivery, please contact us before placing your order.

Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email or SMS
  • Tracking information may take up to 24 hours to become active.

Shipping Coverage

  • We currently ship across India, including select P.O. Box addresses where supported by courier partners.

Customs, Duties & Taxes

  • Moonman Pen is not responsible for customs duties, taxes, or additional charges applied after shipment where applicable.

Damaged or Lost Shipments

  • Moonman Pen is not liable for products damaged or lost during transit.
  • If your order arrives damaged, please contact the courier service and our support team as soon as possible.
  • Please retain all packaging materials and damaged items when filing a claim.

Returns & Exchanges

  • Please refer to our Return & Exchange Policy for information regarding returns, replacements, and exchanges

Contact Us

For any shipping or order-related questions, please contact us at:

Email: shanthiimpexblr@gmail.com
Phone: +91 8748809885 

Shanthi Impex
142/2, 1st Floor, Kasturiba Nagar West Pipeline, Mysore Road, Bangalore – 560026.