Return & Refund Policy
Return Eligibility
We offer a 7-day return policy, which means you must request a return within 7 days of receiving your item.
To be eligible for a return, your item must be:
- Unused and in the same condition as received
- In original packaging with tags and all accessories included
- Accompanied by proof of purchase
Return Process
To initiate a return, please contact us at +91 8748809885
Returns must be approved by our support team before being sent. Items sent without prior approval will not be accepted.
Once approved, returns should be shipped to:
Shanthi Impex
142/2 1st Floor ,Kasturiba nagar West Pipe Line, Mysore road ,Bangalore-560026
Return Fee
A flat return processing and shipping fee of ₹500 will be deducted from the refund amount for all approved returns.
Damages & Issues
Please inspect your order immediately upon delivery.
If your item is defective, damaged, missing, or incorrect, contact us as soon as possible.
To help resolve such cases efficiently, customers are strongly advised to record a clear, unedited unboxing video while opening the package. Claims for damage, missing items, or incorrect products may not be processed without sufficient video evidence.
Non-Returnable Items
The following items are not eligible for return:
- Used or inked fountain pens
- Customized or special-order products
- Gift cards
- Products damaged due to misuse or improper handling
Minor variations in nib smoothness, ink flow, color tone, or handcrafted finishes are not considered defects.
Returns requested due to change of mind or nib preference may be approved at our discretion.
Exchanges
Exchange requests will be processed and coordinated through WhatsApp on +91 8748809885
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, refunds will be processed to your original payment method within 5-7 business days. Depending on your bank or payment provider, it may take additional time to reflect in your account.
If more than 10 business days have passed since approval, Please contact Admin@moonmanpen.com/+91 8748809885
