Return & Refund Policy

We offer a 7-day return policy, which means you must request a return within 7 days of receiving your item.

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition as received

• In its original packaging with all tags and accessories included

• Accompanied by proof of purchase

Please Note: We do not accept returns due to change of mind, personal preference, or if you no longer want the product after purchase.

Return Process

To initiate a return, please contact us at +91 8748809885.

Returns must be approved by our support team before being sent. Items returned without prior approval will not be accepted.

Once approved, returns should be shipped to:

Shanthi Impex
142/2, 1st Floor, Kasturiba Nagar West Pipeline, Mysore Road, Bangalore – 560026

Return Fee

A flat ₹500 return processing and shipping fee will be deducted from the refund amount for all approved returns.

Damages & Issues

Please inspect your order immediately upon delivery.

If your item is defective, damaged, missing, or incorrect, contact us as soon as possible.

An unedited unboxing video is mandatory for all damage, missing item, incorrect item, and transit damage claims. Claims submitted without a clear unboxing video may be rejected.

Non-Returnable Items

The following items are not eligible for return:

• Used or inked fountain pens

• Customized or special-order products

• Gift cards

• Products damaged due to misuse, accidental damage, or improper handling

Minor variations in nib smoothness, ink flow, color tone, or handcrafted finishes are normal characteristics and are not considered manufacturing defects.

Returns requested due to change of mind or nib preference are not accepted.

Exchanges

Exchange requests will be processed and coordinated through WhatsApp at +91 8748809885.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

If more than 10 business days have passed since your return was approved, please contact us at +91 8748809885 on WhatsApp.