Shipping Policy
Shipping Policy
Order Processing
• All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
• If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
Shipping Rates & Delivery Estimates
• Shipping charges for your order will be calculated and displayed at checkout.
• Delivery delays can occasionally occur, especially during peak seasons or due to unforeseen circumstances.
Domestic Shipping
• We offer standard shipping across India. The estimated delivery time is 3-7 business days.
• Expedited shipping options are available at checkout. The estimated delivery time for expedited shipping is 1-3 business days.
Order Tracking
• Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
Shipping to P.O. Boxes
• We ship to addresses within India, including P.O. Boxes.
Customs, Duties, and Taxes
• Moonman Pen is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
• Moonman Pen is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
• Please save all packaging materials and damaged goods before filing a claim.
Returns & Exchanges
• Please refer to our [Return & Exchange Policy] for details on how to return or exchange your order.
Contact Us
• If you have any questions regarding your shipping or order, please contact us at
Moonman Pen
Admin@moonmanpen.com
142/2 1st floor kasturiba nagar,New Timber Layout
+91 7406348729
GSTIN: 29AVHPS1659K1ZV